1. How do I reserve a party?
You may call the facility at (716) 646-5867 during regular business hours and speak with one of our helpful staff members. The party coordinators office hours are Monday ~ Friday 9:30am to 3:30pm Calls will still be answered by our staff outside of these hours but for the best service please call our Party Coordinator. Call backs from a message left with you will be answered at any time including weekends. Another option is. You can check date and time availability by clicking on either Amherst of Hamburg's "Book your birthday party now" links.
2. Do I need to pay a deposit?
Yes. A $40.00 deposit is required to reserve your party. The deposit will be deducted from your party bill. The balance is due at the end of your party.
3. Can we come in early?
You may arrive 15 minutes before your scheduled party, no sooner please. If you are bringing in party decorations, you may drop them off at the facility prior to your party and we will be happy to have it all set up for your arrival! Balloons requiring helium will incur an additional fee.
4. What do I need to bring?
Decorative paper products and a balloon bouquet are included with your party package. Bring in your own cake, cupcakes, ice cream, or ice cream cake, no other outside food is allowed. You may want to bring in your own candles, goody bags and mylar balloons, depending which party package you choose. We have ice cream cups, candles and goody bags available to complete your party package. Don’t forget your camera!
5. What is included with my party package?
All party packages include invitations, 2 hours in your party area with a host or hostess, decorative paper products, cutlery and a balloon bouquet. Each child receives a slice of pizza, tokens,and we serve unlimited beverages for both the children and adults. Food, token amounts and goody bags vary depending on which party package you choose. There's a special gift for the birthday child along with free return play passes.
Additional pizza is $12.00 for a large cheese and 1 topping pizza and can be ordered the day of your party. Delicious party trays are also available like a cheese and fruit tray, veggie tray or a taco dip.These must be ordered 48 hours prior to your party and require an additional $10.00 deposit.
6. Can I bring in any chips or additional food for my party?
Sorry, no. You are not allowed to bring in any consumables other than your cake and ice cream. Bounce Magic may, upon manager approval, allow certain food due to food allergies or dietary restrictions. This allowance is for the sole consumption of the person/persons with said restrictions and not to be shared with others. A food waiver must be signed.
7. If I want to order a Party Tray like a Veggie Tray or Taco Dip, how much notice do you need?
We would appreciate a 48 hour notice. We shop specifically for the ingredients to make every party tray fresh and delicious for your party. We require an additional $10.00 deposit per food item pre-ordered.
8. Do you have loot bags for my party guests?
Yes, they are available for an additional cost or are included in our Deluxe and Rock n Bounce Party Packages. They are filled with games, treats and toys and are for both boys and girls. They may not be suitable for children under the age of two.
9. When I am counting the people attending the party, who am I paying for?
Children 2 to 17 years old are counted as party guests and are included in your party guest count. Any children between 12 months and 23 months, are $5.00 each. You are allowed 1 adult per party guest, excluding the parents of the birthday child. This is referred to as a one-to-one ratio by our party booking staff. Additional adults are $2.00 each. This covers their unlimited beverages and paper products during the party.
10. If the weather is bad what happens to the party and my deposit?
If the weather causes us to close or the authorities have issued a travel ban or a “No unnecessary travel” in your area, your deposit is safe or refundable. However, if the weather in your area causes you to choose not to come in, it will be viewed as a cancelation and you will forfeit your deposit.
11. What are my responsibilities?
You are responsible for making your deposit. You are responsible for arriving on time. Party areas are reserved and scheduled for 2 hours. You are the acting responsible adult for the children left in your care during your party. You are responsible for paying the balance due at the end of your party. You must bring in your own cake.
12. What if I need to reschedule?
You may reschedule at any time prior to the seventh day before your party without losing your deposit or incurring additional fees. If you reschedule inside of the seven days prior to your scheduled date you will lose your initial deposit and an additional deposit will be required.
13. What if I need to cancel?
You may cancel your party at any time up to 7 days prior to the date of your party and receive a refund of your deposit less a $5.00 service fee. If you cancel inside seven days from your scheduled party you will lose your deposit. Rescheduling on the day of the party is also considered a cancelation. No exceptions!
14. Do I tip the host or hostess?
Tips are appreciated! Your host or hostess works hard to make sure you have a smooth running party. We recommend 10% of your total party bill. For example, if your party is $200, a suggested tip would be $20. If you're happy with the service you received, let them know it!
15. What if I just want to bring a cake in and not reserve a party?
Walk in parties are always welcome at Bounce Magic! Each child is $18.99 (same price as a Basic Bounce Party). We'll supply the paper products, a balloon bouquet, and unlimited beverages for the children and adults for 2 hours. Each child will receive an Inflatable Play Pass, a slice of pizza and 10 game tokens.
16. After the 2hour party are the kids allowed to stay and play?
After the two hours is up we do allow your kids to continue to play up till the time we close. However, these couple things will happen.
>You must move to the public seating area unless you were set up in that area in which case you are welcome to stay till close.
>The refills of pop will stop and the remainder of the jug is yours to enjoy.
>We ask that your cake and presents are taken out to the car and allow us to tidy up around the area.
17. What do the children between 12 months and 23 months get for $5.00
Any children between 12 months and 23 months, are $5.00 each. Each of these children will be allowed to bounce and play but they will not receive the pizza, pop and tokens. However, if the number of children attending the party is 8 or less then we don't charge the $5.00 for your young one's and you will receive all the tokens and pizza for the party. If you are not sure you understand this policy please call and we will be glad to explain completely.
18. Can I have an additional birthday child at the same birthday party?
Yes, for an additional $5.00 you can have a second birthday. Your additional birthday child will receive the same balloon bouquet and special gift. We will treat both kids as special guests of honor.