General Facility Questions

1. What is Bounce Magic?

Bounce Magic is a high energy indoor play and party facility featuring inflatable bounce houses and slides, video and arcade games, great pizza and family entertainment.

2. How much does it cost?

An inflatable ride pass is $8.00 / child at the Orchard Park location and $10.00 / child at the Amherst location, stay and play as long as you like. Anyone under the age of 18 must purchase an inflatable play pass to go on the inflatable rides. Adults are free with a child’s paid ride pass and are encouraged to play on the inflatable rides with their children. Adult supervision is required.

3. Can I come in and just play games?

Yes! You do not need to purchase an inflatable ride pass to play the games.

4. Are there and restrictions?

Socks must be worn at all times while playing on the inflatable rides. No shoes are allowed on the inflatable rides or equipment. NO exceptions. Anyone with any medical conditions should consider inflatable play as a strenuous activity and accepts responsibility of any occurrences.

4. Do you serve food or drinks?

Yes, we have a variety of foods including pizza, burgers, chicken fingers and salads, to name a few. We serve Pepsi products, juices, plain and flavored waters. We no not serve alcoholic beverages of any kind and ask that you do not bring them into our facility.

7. Can I bring in any of my own food?

Sorry, NO outside food is allowed. Bounce Magic may, upon manager approval, allow certain food in due to food allergies or dietary restrictions. This allowance is for the sole consumption of the person/persons with said restrictions and not to be shared with others.

8. Do you sell gift certificates?

Yes, we sell gift certificates for any desired amount. Stop by and get one anytime. Out of town? You may order them by phone with a credit card. The credit card receipt will be mailed to you for a signature and gift certificates will be mailed out upon the return of a signed receipt.

9. If I need to leave, can I come back later?

Yes, the inflatable ride pass is good all day. Just stop by the counter before you leave to validate your wristbands.

Frequently asked Party Questions

1. How do I reserve a party?

You may call the facility during regular business hours and speak with one of our helpful party consultants or you can request a time slot from our Bounce Magic website. A deposit is required to reserve your party.

2. Do I need a deposit?

Yes. A $40.00 deposit is required to reserve your party. The deposit will be deducted from your party bill. The balance is due at the end of your party.

3. Can we come in early?

You may arrive 15 minutes before your scheduled party, no sooner. If you are bringing in party decorations, you may drop them off at the facility prior to your party and we will be happy to have it all set up for your arrival! Extra balloons may incur an additional charge.

4. What do I need to bring?

Bring in your own cake, ice cream, or ice cream cake. You may want to bring in your own candles, goody bags and mylar balloons, depending which party package you choose.We have ice cream cups available, candles and goody bags to complete your party package. Don’t forget your camera!

5. What if I need to reschedule?

You may reschedule at any time prior to the seventh day before your party without losing your deposit. If you reschedule inside of the seven days prior to your scheduled date then your deposit is forfeited. Forfeited deposit is used to cover labor expenses in your unfortunate absence.

6. What is included with my party package?

All party packages include invitations, 2 hours in your party area, unlimited beverages for the children and the adults, paper products and cutlery, tokens, balloons and a host or hostess. Food, token amounts and goody bags vary depending on which party package you choose.

7. Can I bring in any chips or additional food for my party?

No! You are not allowed to bring in any consumables other than your cake and ice cream. Bounce Magic may, upon manager approval, allow certain food due to food allergies or dietary restrictions. This allowance is for the sole consumption of the person/persons with said restrictions and not to be shared with others. A food waiver must be signed.

8. If I want to order a Party Tray like a Veggie Tray or Taco Dip, how much notice do you need?

We would appreciate a 48 hour notice. We shop specifically for the ingredients to make every party tray fresh and delicious for your party.

9. Do you have loot bags for my party guests?

Yes, they are available for $2.50 and come included in some of our Party Packages They are filled with games, treats and toys and are for both boys and girls. They may not be suitable for children under the age of two.

10. Piñatas are always a big hit. How do I get one?

Piñatas are only available at our Orchard Park location at this time. They are available in many themes. Piñatas are just $30.00 filled and will generously accommodate 8 to 10 children. Additional bags of fill are $10.99 Please Note: You may not bring in your own piñata as we must do extra preparations to insure its strength.

11. Can I bring in my own Piñata fill?

You may bring in additional fill for your piñata but due to the weight and content, we may not place it inside the piñata. We will scatter it around your party guests after the piñata has been spilled. This helps extend the life of your piñata so everyone can get a chance to hit it, decrease breakage of contents (Some candy’s like the popular ‘Nerds’ make a huge mess when the boxes break. So in the interest of a Fun, Clean and Safe place for kids we will not place these types of candy’s in the piñata ) Your piñata escort will scatter any extra piñata fill around for the children that may not have jumped right in and gotten their share.

12. When I am counting the people attending the party, who am I paying for?

Children 2 to 17 years old are counted as the party guests and are included in your party guest count. Any children between 12 months and 23 months, are $5.00 each. You are allowed 1 adult per party guest, excluding the parents of the birthday child. This is referred to as a one-to-one ratio by our party booking staff. Additional adults are $2.00 each. This covers their unlimited beverages and paper products during the party.

13. If the weather is bad what happens to the party and my deposit?

If the weather causes us to close or the authorities have issued a travel ban or a “No unnecessary travel” in your area, your deposit is safe or refundable. However, if the weather in your area causes you to choose not to come in, it will be viewed as a cancellation and you forfeit your deposit. (Please note that it is not our intention to make money off customers for no services rendered but our employees must be paid to be there.)

14. What are my responsibilities?

You are responsible for making your deposit. You are responsible for arriving on time. Party areas are reserved and scheduled for 2 hours. You are the acting responsible adult for the children left in your care during your party. You are responsible for paying the balance due at the end of your party. You must bring in your own cake.

15. What if I need to cancel?

You may cancel your party at any time up to 7 days prior to the date of your party and receive a refund of your deposit less a $5.00 service fee. Seven days is to the close of business the day of your booked date. Cancellation made inside seven days from party forfeits deposit. A rescheduling on the day of the party is also considered a cancellation. No exceptions!

16. Do I tip the host or hostess?

If your host or hostess has preformed well please tip them accordingly. We recommend 10% of your total party bill before deposit and `extras’ so if you’re hosting a $200 party the tip would be $20. But we always say if your host or hostess does you a good job, let them know it, if they don’t, let the manager know!